FAQ

 

Q. How does your software work?

AMI Mobile Marketing is a simple web driven software that allows you to market you customer at any time. When a guest arrives, an employee asks for a name and mobile phone number. The guest is free to wait on site or leave and return. As your services become available they simply click on the guest's name and a customizable text message is sent to your guest. Information about daily specials can be included with the alert.

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Q. What equipment do I need to use you software?

The only equipment you need is a computer with access to the Internet. You simply log on to your account, and begin to enjoy the benefits of one of the most advanced messaging systems in the industry. Any information you enter into the system, including guest information and customized promotions will be maintained and managed on our secure servers.

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Q. Once I register a keyword, for how long do I own it?

Your keyword remains in your account for as long as you make the monthly payments. If you cancel your account or fail to make your payment, the keyword becomes available for others to register after 30 days.

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Q. How can I upload, or enter mobile phone #'s to one of my marketing lists?

Enter your customers mobile number into our paging system or have someone send your keyword to our short code (313131). All numbers can be managed by your login and database.

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Q. What if I need more credits than the monthly package includes?

In the Mobivity control panel, you can upgrade or downgrade your account at any time. If you find you are running low on credits, simply upgrade to the next package and you will be given additional credits.

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Q. Can I start with a small plan and then upgrade if I need more?

Yes, our dashboard makes it very simple to upgrade or downgrade your monthly plan. It only takes a few minutes and can be done at anytime.

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Q. How do I sign up?

Please call our offices for a demonstration or account setup

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Q. How do I pay?

All payment are secure with our accounts payable department on secure servers.

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Q. How do customers opt-in texting promotions?

With our online software: Either by asking your customer directly for their mobile number or via our shortcode.

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Q. Can I use shortcodes in my existing marketing?

Absolutly! All your paper, radio and tv marketing can integrate your shortcode. For example, if your business sends out paper coupons, place your shortcode and keyword on the ad and offer to send the coupon sent right to their mobile. No need to keep up with or carry a coupon.

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Q. What Cellular Carriers Do You Support?

AMI Mobile Marketing is certified by and can send SMS text messages to every US Tier 1 Provider (AT&T, Sprint, T-Mobile, Verizon Wireless, Nextel, Boost, Virgin Mobile, US Cellular, & Alltel). We also deliver to nearly all Tier 2 providers (Dobson, Midwest Wireless, Cellular South, Cricket etc.).

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Q. How Long Does It Take For Subscribers To Receive The Messages I Send?

Messages are sent instantly and usually arrive within 10 to 30 seconds. If a customer's phone is turned off, or is in an area without coverage (such as inside an elevator), their carrier holds the message and delivers it as soon as the customer re-enters a coverage area.

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Q. What Is A Text Message?

A Text message is a short message that can be sent to and from a cellular phone. When someone says text, texting, or SMS, or if you see TXT in print, all of these are referring to text messages.

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Q. What Is SMS?

SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between cellular phones.

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Q. What is the difference between Standard and Express Delivery?

Express Delivery messages are sent through the phone lines using our 5-digit 25827 dedicated short code (phone number) that is directly connected to all the major cell phone carriers. Deliverability rates are extremely reliable, and your messages are received with minimal delay to all your subscribers. Express delivery speed and reliability is comparable to sending a text message from one cell phone to another. AMI Mobile Marketing ONLY uses express delivery.

Standard messages are sent out through the Internet using SMTP technology, rather than directly through the phone lines. Deliverability rates are for the most part consistent but can be unpredictable. Standard messages are NOT supported by the carriers and are dependent upon factors such as carrier server speed, web traffic, wireless carriers' network delays / downtime, cell site malfunctions, and SPAM filters. These factors can lead to delays and/or dropped messages and causes standard messages to be less reliable than Express Delivery messages. There is also NO SUPPORT available for messages sent using the Standard Delivery method.

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Q. Can Everyone Receive Text Messages?

Nearly every cellular phone in use in the United States (and the world) can receive text messages. Most wireless carriers include text messaging in their standard plans.

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Q. What Does It Cost For A Customer To Receive A Text Message?

Some carriers do not charge their customers to receive text messages. Others include a certain number in their standard plans--these usually cost less than ten cents a message.

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Q. How Long Can Text Messages Be?

A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation.

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Q. What Is A Short Code?

A Short Code is similar to the address (URL) of a website. It is a unique location to send messages to, that all cellular carriers are aware of. You combine a Short Code with a Keyword to form a call-to-action address. An example would be: 'Text KEYWORD to SHORTCODE to join our VIP invite list.'

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Q. What Is A Keyword?

A Keyword is a short word (which may include numbers) that customers send a text message to, in order to join your list. An example would be: 'Text KEYWORD to SHORTCODE to join our text messaging list.'

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Q. What Does It Mean To Opt-In?

To Opt-In is to join a list. This can be done by sending a text message containing your KEYWORD to our SHORTCODE, or by entering your phone number into a web-based form. This action signifies that a customer has asked you to send them a message.

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Q. What Does It Mean To Opt-Out?

A subscriber Opts Out when they quit your list. Users can do this quickly and simply by replying to any text message you send them with the word STOP.

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Q. Who Regulates Text Messaging?

In The United States, The FCC keeps an eye on text messaging.

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